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Wiki for Components

Get help on using Fonteva, our membership database
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Office hours

Talk to us 1-on-1 during online office hours: Weekdays 2p-4p (ET).

If you need assistance, please email digitalsupport@aia.org.  


Where to start

We recommend that you start with the training webinars that were given in Aug/Sept. They are a great introduction to how Fonteva works.



Frequently asked questions

We've collected answers to your biggest questions around the Fonteva launch, so check out our 1-page Launch FAQ for components, but the most popular questions are:

Need more help?

Join us for the next user webinar, or visit us online during our regular staff office-hours.



News blog

More news!

We post news blogs with each release that impacts Components and the Chapter Portal.  We will also post service advisories here.  This is only the 3 most recent posts, you can view the full list of News Blog posts at this link.

During this time, there may be limited or no access to Fonteva, and member renew and join applications may be impacted as well.
ACH adjustments
During our year-end close process, we identified some receipts that had not previously been distributed in 2021. In the next week, you will see these payments and refunds in your ACH report. We are making this distribution as part of the next ACH distribution so that you may record any adjustments needed before closing your books for the year.  Additionally, a subset of refunds were inaccurately labeled with the ACH batch number of the receipt for the original payment.…
My Account is live!
Heads up! Now, you can encourage your members to log into aia.org and by default they will be dropped in My Account where they can manage their contact information, education and career details on their own! If you choose, you no longer have to direct inquiries to memberservices@aia.org. mailto:memberservices@aia.org. Simply, direct them to aia.org. Happy holidays, all!

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